Select your country GO
Select your language GO
News & Updates
JET SET SPORTS and COSPORT LAUNCH 2023 SOLHEIM CUP HOSPITALITY SALES
Updated July 18, 2022

Dear CoSport Customers,

Please click here for the news release.

Best Regards,

The CoSport Team



JET SET SPORTS NAMED 2023 SOLHEIM CUP WORLDWIDE HOSPITALITY PARTNER
Updated April 6, 2022

Dear CoSport Customers,

Please click here for the news release.

Best Regards,

The CoSport Team



Tokyo 2020 Paralympics – August 16, 2021 Statement by the IPC, the Tokyo 2020 Organising Committee, the Tokyo Metropolitan Government, and the Government of Japan
Updated August 18, 2021

Dear CoSport Customers,

See the latest information posted by the IPC, the Tokyo 2020 Organising Committee, the Tokyo Metropolitan Government, and the Government of Japan. Please find the statement here

Best Regards,

The CoSport Team



CoSport Website Final Refund Address Verification Update
Updated July 19, 2021

Dear CoSport Customers,

Re: * Final Reminder * Mailing Address Verification Required for Refund

This is a FINAL reminder that the Mailing Address Verification must be completed no later than July 25, 2021 at Midnight. Failure to verify your mailing address in our system will further delay your refund being issued.

Currently, the address we have in our system is the address you provided on your refund request form. To confirm whether this address will remain valid for at least the next 45 days, we ask that you visit www.cosport.com, log-in to your CoSport account and either confirm the address will remain valid or provide a new one that will be. Please follow the following instructions to do so:
  1. Visit www.cosport.com, and login to your CoSport account.
  2. Choose “MY ACCOUNT” and select “REFUND ADDRESS VERIFICATION.
  3. Select your orders. (They will highlight upon selection.)
    1. If your address is correct, click “CONFIRM ADDRESS,” and follow the instructions to submit your confirmation.
    2. If your address needs updating, click “ADDRESS CHANGE,” and follow the instructions until you complete the required steps and submit your changes.
Please note: Refund checks will be payable only to the person identified by the "Account Name" on the purchase confirmation and will be sent via USPS to the address you confirm through our website. Any checks returned to us as undeliverable will only be resent if you re-validated your address.

Your refund will not be mailed until your address has been validated. This must be completed no later than Midnight, July 25, 2021 so we can continue to process your refund.

Thank you for your patience, understanding and cooperation as we continue to work to provide your refund.

Best Regards,

The CoSport Team



CoSport Website Refund Address Verification Update
Updated June 30, 2021

Dear CoSport Customers,

Re: Mailing Address Verification Required for Refund

Thank you for your timely submission of the refund request form. This has allowed us to advance the refund process on your behalf.

As mentioned previously, CoSport is taking steps to fast-track the elements of the return process that are within our control. We have reviewed key learnings from last year’s “postponement” refund process – the first mass refund in Olympic and Paralympic history – and are working to improve this year’s.

Two of the most time-consuming aspects of last year's process were related to the unusually long amount of time between the purchase date and the refund request. First, customers had moved since their purchase, requiring us to gather customers’ new addresses. Second, the refund request came so long after the purchase, the financial institutions had archived the original transaction information, meaning we were not able to simply reverse the charges and had to make other arrangements.

At this point, nearly all customer transactions already have been archived, and more are removed from the system every day. So, for this year’s refund for the archived transactions we already have decided to provide refunds by check and are asking you to confirm your address in advance.

Currently, the address we have in our system is the address you provided on your refund request form. To confirm whether this address will remain valid for at least the next 45 days, we ask that you visit www.cosport.com, log-in to your CoSport account and either confirm the address will remain valid or provide a new one that will be. Please follow the following instructions to do so:
  1. Visit www.cosport.com, and login to your CoSport account.
  2. Choose “MY ACCOUNT,” and select “REFUND ADDRESS VERIFICATION.”
  3. Select your orders. (They will highlight upon selection.)
    1. If your address is correct, click “CONFIRM ADDRESS,” and follow the instructions to submit your confirmation.
    2. If your address needs updating, click “ADDRESS CHANGE,” and follow the instructions until you complete the required steps and submit your changes.
Please note: Refund checks will be payable only to the person identified by the "Account Name" on the purchase confirmation and will be sent via USPS to the address you confirm through our website. Any checks returned to us as undeliverable will only be resent if you re-validated your address.

As Tokyo 2020 has indicated they will return the requisite funds in June or later, please confirm your address as soon as you can and at least by July 18, 2021, so we can continue to prepare to process your refund.

Thank you for your patience, understanding and cooperation as we continue to work to provide your refund. For package customers, once Tokyo 2020 [and the hotel] return[s] the funds to us, we will update you with more information and a better estimate of when you can expect your refund.

Best Regards,

The CoSport Team



CoSport Website Spectator Update
Updated March 20, 2021

Dear CoSport Customers,

This has been a tough year as all of us have had to manage the impacts of COVID-19. We were hoping Tokyo 2020 would mark a global turning point as the world gathered to celebrate the Games. Unfortunately, the Japanese Government’s decision to bar international spectator attendance is yet another disappointing blow. The International Olympic Committee has accepted this decision, and we must respect their concerns about health and safety.

Because the Japanese Government has restricted international spectator attendance:
  • CoSport and the United States Olympic & Paralympic Committee will work with Tokyo 2020 to secure your refund based on the terms and conditions of your purchase as well as the policies and procedures Tokyo 2020 will develop and provide to us.
  • The refund process Tokyo 2020 will develop likely will be similar to the way refunds were provided for those who chose the option not to attend due to the postponement. We have learned from that unprecedented situation and are endeavoring to make the process smoother.
  • The Tokyo 2020 organizers first will have to return the necessary funds to CoSport because CoSport, as an intermediary, long ago forwarded your payments for your tickets to them.
  • Tokyo 2020 has confirmed it will honor this responsibility in its announcement.
  • If you have purchased ticket and hotel packages, we also will have to work with the Japanese hotels to refund the monies already provided to them to secure your rooms.
  • We will provide your refund as soon as the process allows; however, as the organizers continue to navigate the impact of COVID-19, the process likely will take some time. We ask for your patience and understanding in advance as the Olympic authorities and we work through the details.
  • For the reasons specified above, CoSport is unable to provide an immediate refund. Any attempt to obtain a refund through third parties, such as credit card companies, rather than directly from CoSport, prior to any final announcement related to the refund policy Tokyo 2020 will develop or before the entities mentioned above return your monies to CoSport, will not be honored. Experience has shown that attempts to circumvent the official process will complicate the process and delay your refund.
As soon as Tokyo 2020 provides us with the detailed refund process, we will provide information about how to apply directly to CoSport for your refund.

Best Regards,

The CoSport Team



CoSport Website Spectator Update
Updated March 12, 2021

Dear CoSport Customers,

Although the Olympic Movement is developing health and safety protocols designed to keep spectators safe, CoSport has become aware the Japanese Government is considering barring the attendance of international spectators at the 2020 Olympic and Paralympic Games. No final decision has been made.

If the Japanese Government were to restrict attendance, CoSport and the United States Olympic and Paralympic Committee (USOPC), would work with the Tokyo 2020 organizers to provide refunds for tickets – similar to what happened last Summer when refunds were offered at the time of the postponement. As an intermediary, CoSport passes customer payments for tickets to Tokyo 2020; therefore, the organizers would have to return those funds to CoSport so we could redistribute it to customers. A similar process would be involved for ticket and hotel packages, as CoSport also would work with hotels to refund moneys provided to reserve rooms. For these reasons, CoSport would be unable to provide an immediate refund, and attempts to obtain a refund directly from CoSport before these entities could provide the refunds to CoSport would be unsuccessful.

Although CoSport currently does not have more information, please feel free to reach out to customer service if you have questions.

The CoSport Team



CoSport Website Sales Reopens
Updated February 17, 2021

Dear CoSport Customers,

As you know, we recently conducted a review of our inventory for the upcoming Tokyo Olympic Games that required us to temporarily suspend ticket and package sales on our website.

Demand for Tokyo remains strong and we’re happy to announce that, having also completed necessary website maintenance, we are reopening sales on new and exciting Hotel & Tickets Packages (HTPs) and Tickets & Hospitality Pass Packages (THPPs).

CoSport will reopen sales at NOON (EST) on Thursday February 18, 2021.

Thank you for your continued patience.
The CoSport Team



Tokyo 2020 – Website Sales Reopens on February 8, 2021 (Noon) EST

Dear CoSport Customers,

We have completed our inventory maintenance on Hotel & Tickets Packages (HTPs), Tickets & Hospitality Pass Packages (THPPs) while making new inventory available for Individual Ticket sales.
CoSport will reopen sales at NOON (EST) on Monday February 8, 2021.

Thank you for your patience.
The CoSport Team



Tokyo 2020 – Website Inventory Maintenance (Scheduled)
Olympic Games: Friday, July 23 – Sunday August 8, 2021
Paralympic Games: Tuesday, August 24 – Sunday, September 5, 2021
Updated January 26, 2021

Dear CoSport Customers,

See message regarding scheduled website inventory maintenance here.



Tokyo 2020 Games – January 22, 2021 IOC Statement on the report in the newspaper “The Times” regarding Tokyo 2020

Dear CoSport Customers,

We refer you to the strong and clear statement that the Japanese Government made today, saying that the report is “categorically untrue”. Please find the statement here.



Tokyo 2020 Refund Update – July 31, 2020 Deadline for Request
Olympic Games: Friday, July 23 – Sunday August 8, 2021
Paralympic Games: Tuesday, August 24 – Sunday, September 5, 2021
Updated August 07, 2020

Dear CoSport Customers,

Now that the Tokyo 2020 Competition Schedule has been confirmed by the Tokyo 2020 Organizing Committee you can find a copy of the Tokyo 2020 Organizing Committee Ticket policy here .
Tokyo 2020 would like to share the following updates about ticket return and refund policies, as well as the competition schedule. Please note that:

- The timeline below is tentative and is subject to change
- Regarding future program adjustments, Tokyo 2020 will communicate any changes when updates are confirmed.
- Mid July - Updated Competition Schedule and CTP User Guide to be provided
- 20 July - 28 August: Ticket return requests accepted
- By end of July: Official announcement of updated Competition Schedule
- 31 August - 7 September: Ticket Return requests reviewed and processed by Tokyo 2020
- From September and onwards: once returns are accepted Tokyo 2020 will provide information on refunds and credits to be processed

As we hear more information on the refund process from Tokyo 2020, we will keep you updated here.

Please know that tickets that have been already purchased will be valid on the newly scheduled date and that all sales are final now that the deadline to submit return requests expired on Friday, July 31, 2020 and no further requests will be accepted.

If you can still attend the Games, your package & ticket purchase has now been finalized aligning the new competition schedule in 2021. Details of your purchase can be found in your CoSport account and selecting My Account -> My Orders. You can also print your order confirmation with the event dates updated to the dates in 2021. We invite you to check availability of additional tickets you may be looking for as the inventory changes regularly at www.cosport.com

We appreciate the patience of all who share in CoSport’s belief that the Olympic and Paralympic spectator experience is integral to the Tokyo Games, no matter the year or obstacles overcome, a mission CoSport has delivered for the past 10 Olympic Games.

New developments will be communicated with customers and shared here at CoSport.com/update/ .



Refund Release Processing
Tokyo 2020 Refund Release Reminder - Due August 25, 2020
Updated August 24, 2020

If we have not received your Refund Release Form, this form must be signed and returned to CoSport by Tuesday, August 25, 2020 to allow for processing time of your refund. If not received by this date, refunds will be voided and will not be processed.

The release box must be checked on the form and it’s important to confirm that the original credit card used is checked unless the credit card used is now invalid. Those exception cases will be process manually at a later date.

Please contact us by email at cosport@cosport.com with questions.

We appreciate the patience of all who share in CoSport’s belief that the Olympic spectator experience is integral to the Tokyo Games, no matter the year or obstacles overcome, a mission CoSport has delivered for the past 10 Olympic Games.

Thank you,
The CoSport Team